Due to the nature of our business, we do not normally accept returns on used gym equipment as most inventory is sold as-is.
However, we do stand behind our products. If for some reason the equipment is found to be defective at first use, please contact us to bring the item back so that we can work out a refund, exchange, or store credit for the item. We work with customers to resolve these and other issues. However, should a customer threaten or actually initiate a chargeback, or infer or imply that they will submit a chargeback, we reserve the right to immediately cancel the order, charge a restocking fee, and issue a refund for the remaining balance at our sole discretion.
We also do not accept returns on new equipment that is functional and not defective. New unboxed equipment that is functional and not defective is not returnable, as it is used when unboxed, and cannot be resold as new.
If you need to return new equipment that is non-functional or defective, please first contact us for resolution.
Local Pickup
Items are available for local pickup (or nationwide shipping). For Local Pickup, any items not picked up within 1 week of purchase will be assessed a 10% processing and service charge at Freedom Fitness Equipment's discretion, and order will be refunded unless otherwise agreed by both parties in writing.